CBA Live 2023
Las Vegas, NV
Event summary
As one of the top events for the retail banking industry, CBA LIVE attracts top decision-makers, including heads of retail, product lines, product development, compliance, risk, fraud and internal audit.
Senior-level bankers and those doing business with the industry gather to discuss new trends, network and share ideas with the most influential decision-makers in the business.
Featured agenda item
Friday, March 28, 2023 | 11:40 am – 12:30 pm
The Road to Remediation: Challenges, Opportunities & Directions
Cooley financial services enforcement partner Joshua Kotin was a featured speaker
When customer remediation is necessary, banks strive to be transparent, fair, ethical and trustworthy. Despite their best efforts, amid heightened regulatory scrutiny and without clear regulatory guidance, many find themselves asking for directions. This session explored regulatory expectations, common challenges and best practices for customer remediation, including:
- What regulators expect and how to communicate with them about remediation
- Common remediation pitfalls and how they impact your business
- Tips for developing and executing a holistic customer remediation framework
For more information, please email Rebecca Lanz.
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