Cooley UK LLP Legal Notices

The provisions detailed below are applicable to the work provided to the clients of Cooley (UK) LLP (Cooley UK) in England and Wales and are in addition to the Cooley Website Legal Notices and Terms of Use.

1. International practice and regulation

1.1 Cooley UK

Cooley UK is a limited liability partnership incorporated in England and Wales with registered number OC395270 and with a registered office at 22 Bishopsgate, London, UK, EC2N 4BQ.

1.2 International practice

Cooley is an international legal practice with offices across the United States (through Cooley LLP) and with affiliated practices in other jurisdictions, including England and Wales through Cooley UK (together, Cooley practices). The Cooley practices are separate legal entities which have been established under, and operate in compliance with, applicable local laws and work together to function as an integrated international law firm.

1.3 Professional regulation

Cooley lawyers are subject to the professional duties applicable in the jurisdictions in which they practice. Cooley UK is authorised and regulated by the Solicitors Regulation Authority (SRA) and subject to the SRA’s regulatory requirements. Some of Cooley UK’s lawyers are Chartered and/or European patent attorneys (also regulated by the Intellectual Property Regulation Board and/or by the Institute of Professional Representatives before the European Patent Office), or are admitted in jurisdictions outside of England and Wales (regulated by the relevant regulatory body in the jurisdiction in which they are admitted to practise). Those members of Cooley UK who are members of foreign bars are also registered with the SRA as registered foreign lawyers.

2. Complaints resolution procedure

Cooley is committed to providing high-quality legal services to our clients. If you are unsatisfied with our services, we need you to tell us about it.

If you have a complaint, please raise the problem in the first instance with the partner who is responsible for your matter. If that does not resolve the issue to your satisfaction, or if you prefer, please email your complaint to our confidential complaints email address. You also may make your complaint by telephone or letter. However, note that it will be easier for us to conduct a proper investigation if your complaint is in writing.

2.1 Procedural steps

  • Within five working days (e.g. excluding weekends and bank holidays) of receiving your complaint, we will acknowledge receipt of your complaint in writing and, if necessary, ask you to confirm or explain the details of your complaint. We will also let you know the name of the person who will be handling your complaint.
  • We will record your complaint in our complaints register.
  • We will examine the relevant file and, if we need any information from you in order to investigate your complaint, we will request that you provide it.
  • If appropriate, we will suggest a meeting with you to discuss your complaint and, if possible, resolve it.
  • At the conclusion of our investigation, we will write to you setting out our findings. If the issue has been resolved by a meeting between you and the person dealing with your complaint, we will confirm to you what took place and any solutions we agreed to with you.
  • Our aim is to conclude our investigation within 15 working days of receiving your complaint. If we need more time before we can conclude our investigation, we will write to you within that time period to inform you of the likely timeline.

2.2 Review

  • If you are still not satisfied after we have written to you following the conclusions of our investigation, you can write to ask us to review our response. At our discretion, this review will be carried out by either the same partner who first assisted you or by another partner of the firm who has not worked on your matter.
  • We may – but are not required to – invite you to agree to independent mediation, in which case we will let you know what this process involves and how long it may be expected to take.
  • Once these steps have been carried out, we will write to you confirming our final position on your complaint and explaining our reasons. We generally aim to contact you within five working days of receiving your request to review our response to your complaint. If the review is anticipated to take longer (for example, because further investigation is required or because we are inviting you to a mediation), we will write to you within that time period to inform you of the likely timeline.

2.3 Legal Ombudsman scheme, mediation remedies and reporting to the SRA

3. Professional indemnity insurance

The Provision of Services Regulations 2009 require us to notify details of the insurers who provide Cooley UK, its partners, employees and connected entities with professional liability insurance cover that Cooley UK, as a firm of solicitors practising in England and Wales, is obliged to hold by the SRA. The qualifying insurers are Liberty Mutual Insurance Europe Limited, whose address is 20 Fenchurch Street, London, EC3M 3AW. This insurance covers Cooley UK’s practice in England and Wales and extends to acts or omissions wherever in the world they may occur.

4. Solicitors’ compensation fund

The Solicitors Indemnity Fund Rules 2012 provide for the Law Society of England and Wales to establish and maintain a fund for compensation claims. Grants are made from the fund at the discretion of the SRA.

5. Data protection legislation

We are a data controller in respect of your data. We shall process any personal information you provide to us or which we obtain in connection with providing our services to you in accordance with any applicable data protection law and/or relevant data protection registration. Please see our UK and European Union Privacy Policy, which sets out how we may use personal information for the provision of our services to you. By using this site, you warrant that all data provided by you is accurate and consent to all such processing as described in our UK and EU Privacy Policy. By using this site, you confirm that you have read and understood our UK and EU Privacy Policy. If you do not agree with the processing described in our UK and EU Privacy Policy, please do not use this website.

6. Financial services

6.1 Not authorised by the FCA

We are not authorised by the Financial Conduct Authority (FCA) under the Financial Services and Markets Act 2000 (FSMA). We are authorised and regulated by the SRA, the independent regulatory body of the Law Society of England and Wales, a designated professional body for the purposes of FSMA. Firms may carry out certain regulated activities without being authorised by the FCA, provided a designated body makes rules setting out the scope of the activities which may be undertaken.

6.2 Investment-related advice limitations

While we may provide advice to clients in relation to a matter which involves or relates to an investment, we are only able to provide such advice on a limited basis where an exemption under FSMA applies. Exemptions include the provision of the advice where it is an incidental part of the professional services we have been engaged to provide; where the advice can reasonably be regarded as a necessary part of our professional services; or where the provisions of FSMA otherwise permit us to give the advice.

6.3 Legal services only

We only provide legal services. Nothing that we say or do should be taken as advice on the investment merits of acquiring or disposing of particular investments or as an invitation or inducement to anyone to engage in investment-related activities (under FSMA or otherwise). While we may need to communicate to progress matters that we are instructed on, any dialogue with us is in the capacity as professional legal advisers to our clients. Our clients are solely responsible for their investment and commercial decisions in respect of transactions. If in doubt about any investment, clients should seek advice from an appropriately qualified and authorised financial adviser.

7. Modern Slavery Act 2015

Cooley UK has a zero-tolerance policy to modern slavery and is committed to taking all legally required steps to prevent it from taking place anywhere in our business or supply chain. To learn more, read our Modern Slavery and Human Trafficking Statement.

Cooley UK is proud to be a Living Wage Employer, accredited with the Living Wage Foundation.

8. Value added tax (VAT)

Cooley (UK) LLP is registered for VAT purposes in the United Kingdom with VAT No. 201 8881 19.

Updated on 9 April 2025