Cooley Rx series

Building a Resilient Organization – Video Case: Terror at the Taj

January 19, 2023
Event details
January 19, 2023
11:00 am – 12:30 pm Pacific Standard Time

Event summary

On November 26, 2008, armed terrorists launched a number of attacks in Mumbai, India, including at the Taj Mahal Hotel. In the aftermath of the attacks, hotel staff and leaders received praise for their response. In this session, we discussed what led the staff to respond the way they did to the trauma.

This session encouraged participants to reflect on what makes an organization resilient, how client focus can be nurtured and what leads to the development of a strong culture. (No prior preparation is needed for this session.)


  • Ashish Nanda – Senior Lecturer and C. Roland Christensen Distinguished Management Educator at Harvard Business School 

For more information, please email Amanda Richardson

This content is provided for general informational purposes only, and your access or use of the content does not create an attorney-client relationship between you or your organization and Cooley LLP, Cooley (UK) LLP, or any other affiliated practice or entity (collectively referred to as “Cooley”). By accessing this content, you agree that the information provided does not constitute legal or other professional advice. This content is not a substitute for obtaining legal advice from a qualified attorney licensed in your jurisdiction and you should not act or refrain from acting based on this content. This content may be changed without notice. It is not guaranteed to be complete, correct or up to date, and it may not reflect the most current legal developments. Prior results do not guarantee a similar outcome. Do not send any confidential information to Cooley, as we do not have any duty to keep any information you provide to us confidential. This content may be considered Attorney Advertising and is subject to our legal notices.