1. International practice and regulation
1.1 International Practice. Cooley is an international legal practice carried on by Cooley LLP in the United States, with offices across the US and in China, (“Cooley US”) and its affiliated practice, Cooley (UK) LLP, a limited liability partnership incorporated in England and Wales with registered number OC395270 whose registered office and principal place of business is at Dashwood House, 69 Old Broad Street, London EC2M 1QS (“Cooley UK”). Cooley US and Cooley UK work together as a closely integrated international network but are independent, separately constituted and separately regulated legal entities which provide legal and other client services in accordance with the relevant laws of the jurisdictions in which they respective+ely operate.
1.2 Professional Regulation. Cooley US attorneys are subject to bar rules in the jurisdictions where Cooley US practices. Cooley UK is authorised and regulated by the Solicitors Regulation Authority's professional regulatory requirements. A small number of Cooley UK's lawyers are admitted in jurisdictions outside of England and Wales and, in this case, they are regulated by the relevant regulatory body in the jurisdiction in which they are admitted to practise. Those members of Cooley UK who are members of foreign bars are also registered with the Solicitors Regulation Authority as registered foreign lawyers.
2. Complaints resolution procedure
2.1 We are committed to providing the highest quality of service. If you are a client and you have any concerns or complaints about any of the services we provide to you, we would like to discuss them with you and try to resolve them as soon as possible. Initially, we suggest that you first raise these with the partner who is responsible for your matter. However, if you do not want to do that or if your discussions with that person do not resolve your issues, you should feel free to make an official complaint to email@example.com. Making a complaint will not affect how we handle your case.
2.2 The Solicitors Regulation Authority can help you if you are concerned about our behaviour.
2.3 The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them. Their details are as follows:
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
2.4 Alternative complaints bodies such as ProMediate are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme.
3. Professional indemnity insurance
The Provision of Services Regulations 2009 require us to notify details of the insurers who provide Cooley UK, its partners, staff and connected entities with professional liability insurance cover that Cooley UK, as a firm of solicitors practising in England and Wales, is obliged to hold by the Solicitors Regulation Authority. The qualifying insurers are Liberty Mutual Insurance Europe Limited whose address is 3rd Floor Two Minster Court, Mincing Lane, London EC3R 7YE. This insurance covers Cooley UK's practice in England and Wales and extends to acts or omissions wherever in the world they may occur.
4. Solicitors’ compensation fund
The Solicitors Indemnity Fund Rules, 2012 provide for the Law Society to establish and maintain a fund for compensation claims. Grants are made from the fund at the discretion of the Solicitors Regulation Authority.
5. Data protection legislation
6. Financial services
6.1 We are not authorised by the Financial Conduct Authority (FCA) under the Financial Services and Markets Act 2000 (FSMA). We are authorised and regulated by the Solicitors Regulatory Authority (SRA), the independent regulatory body of the Law Society of England and Wales, a designated professional body for the purposes of FSMA. Firms may carry out certain regulated activities without being authorised by the FCA, provided a designated body makes rules setting out the scope of the activities which may be undertaken.
6.2 While we may provide advice to clients in relation to a matter which involves or relates to an investment, we are only able to provide such advice on a limited basis where an exemption under FSMA applies. Exemptions include the provision of the advice where it is an incidental part of the professional services we have been engaged to provide; where the advice can reasonably be regarded as a necessary part of our professional services or where the provisions of FSMA otherwise permit us to give the advice.
6.3 We only provide legal services. Nothing that we say or do should be taken as advice on the investment merits of acquiring or disposing of particular investments or as an invitation or inducement to anyone to engage in investment related activities (under FSMA or otherwise). While we may need to communicate to progress matters we are instructed on, any dialogue with us is in the capacity as professional legal advisers to our clients. Our clients are solely responsible for their investment and commercial decisions in respect of transactions. If in doubt about any investment, clients should seek advice from an appropriately qualified and authorised financial adviser.
6.4 Any client who is unable to resolve any issues with us through the use of our Complaints Procedure may raise them through the complaints mechanisms provided by the SRA and the Legal Ombudsman.
7. Modern Slavery Act 2015
Cooley UK has a zero-tolerance to modern slavery and is committed to ensure that it does not take place anywhere in our business and no one with whom we do business benefits from or in any way contributes to modern slavery. Read our Modern Slavery and Human Trafficking Statement.
Cooley UK is proud to be a Living Wage Employer, accredited with the Living Wage Foundation.
Cooley (UK) LLP is registered for VAT purposes in the United Kingdom with VAT No. 201 8881 19.